|

Support

Welcome to AdWeatherTool support! We are here to help you get the most out of our service.

Frequently Asked Questions (FAQ)

General

What is AdWeatherTool?

AdWeatherTool is an automatic safeguard for your Google Ads campaigns. It helps you avoid wasting money by automatically pausing your ads when weather conditions are not right for your business.

How does it work?

You define the ideal weather conditions for your ads to run. AdWeatherTool monitors the weather in your target location and automatically pauses your campaigns if the conditions do not match. When the good weather returns, it resumes them.

Is my data secure?

Yes. We use secure connections (OAuth) to connect to your Google Ads account, and we only request the permissions needed to pause and resume your campaigns. We do not access or store any other data from your account.

Getting Started

How do I connect my Google Ads account?

During onboarding, you will be prompted to connect your Google Ads account. You can also connect or manage your account from the dashboard.

How do I create an automation?

From your dashboard, you can create a new automation by selecting the campaigns you want to manage, setting a location, and defining the weather conditions under which your ads should run.

Automations & Rules

What weather conditions can I use?

You can create rules based on temperature, rain, snow, and wind speed.

How often are my automations checked?

The system checks your automations approximately every 15-30 minutes.

How do I know if it is working?

You can view a complete history of all actions taken on your campaigns in the Log section of your dashboard.

Billing and Subscription

How do I manage my subscription?

You can manage your subscription, upgrade your plan, or cancel at any time from the Account page.

What happens if my subscription ends?

If your subscription expires or is canceled, all your automations will be disabled, and the system will stop managing your campaigns.

Troubleshooting

My campaigns are not being paused/resumed.

1. Check the Log page to see if any errors are reported.\n2. Verify that your Google Ads account is still connected on the dashboard.\n3. Ensure your automation is active and correctly configured.

Contact Us

If you cannot find the answer you are looking for, please do not hesitate to contact us.

You can reach our support team by email at support@adweathertool.com.

We typically respond within 24 hours on business days.